In the event you need to reschedule your delivery, please call 281-894-8838 at least 48 hours prior to your delivery date, to avoid a handling charge of $50. If you are not at home on the day your delivery has been scheduled, you will incur a redelivery charge.
BEFORE & AFTER DELIVERY
All furniture is inspected before delivery and is well-padded on the delivery truck.
48 hours prior to delivery, you will receive a confirmation call.
24 hours prior to delivery, you will receive a call giving you a three-hour timeframe for your furniture to arrive.
Occasionally, minor damages may occur during the delivery process. If that is the case, please make a notation about the damage on your delivery document. Our service department will contact you within 24 hours with a resolution.
Please have your room ready to receive the new furniture. Please also have walkways to that room cleared for our delivery team. Note: We cannot remove any furniture that is already in your home, we cannot install anything on walls or ceilings nor can we install electronic equipment in entertainment cabinets. We can remove old bedding upon new mattress delivery.
Please note that an adult must be available to sign for the receipt.
PICK UP ORDERS
Merchandise purchased can be picked up from our store. The furniture must be inspected by the customer at the time of pickup to ensure everything is as ordered and /or not damaged. Once the customer inspects, signs, and the merchandise has been removed from Apex Furniture premises, the company is no longer responsible for any damages. Any damages can be fixed at the customer’s own expense.
RETURNS & EXCHANGES
Apex furniture Store has a no returns or exchange policy. All sales are final, due to the fact that we only sell brand-new merchandise. Once the invoice has been issued, cancellations cannot be made and refunds are not given back for any reason. However, in special cases with the approval of Apex Furniture Store management, cancellations can be made with a 25% cancellation fee on the entire invoice.
Special orders placed by customers must be paid in full before the merchandise can be ordered. Special orders may take 4-6 weeks or sooner after the invoice has been paid in full. There are no cancellations or refunds on special order, no exception.
Apex Furniture Store offers a free one year in house warranty that is limited to manufacturer’s defects repaired in the customer’s home by a professional technician; this warranty does not cover accidental damages, spills, rips, tears, cracks, etc.
Mattresses have a different warranty program depending on the manufacturer, please ask our sales associates.
ADDITIONAL MANUFACTURE WARRANTIES
Some manufacturers offer extended warranties on all or certain parts of their products. Claims under these warranties are to be made with the manufacturer or third party warranty provider. Apex Furniture will assist you in this regard upon request.
TERMS OF SERVICE/PRIVATE POLICY
By accessing the website at http://APEXFURNITURESTORE.COM, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. USE OF LICENSE
Permission is granted to temporarily download one copy of the materials (information or software) on APEX FURNITURE STORE's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
i. Modify or copy the materials;
ii. Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii. Attempt to decompile or reverse engineer any software contained on APEX FURNITURE STORE's website;
iv. Remove any copyright or other proprietary notations from the materials; or
v. Transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by APEX FURNITURE STORE at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on APEX FURNITURE STORE's website are provided on an 'as is' basis. APEX FURNITURE STORE makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, APEX FURNITURE STORE does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event, shall APEX FURNITURE STORE or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on APEX FURNITURE STORE's website, even if APEX FURNITURE STORE or an APEX FURNITURE STORE authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. ACCURACY OF MATERIALS
The materials appearing on APEX FURNITURE STORE's website could include technical, typographical, or photographic errors. APEX FURNITURE STORE does not warrant that any of the materials on its website are accurate, complete or current. APEX FURNITURE STORE may make changes to the materials contained on its website at any time without notice. However, APEX FURNITURE STORE does not make any commitment to update the materials.
APEX FURNITURE STORE has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by APEX FURNITURE STORE of the site. Use of any such linked website is at the user's own risk.
APEX FURNITURE STORE may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.
8. GOVERNING LAWS
These terms and conditions are governed by and construed in accordance with the laws of TEXAS and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Your privacy is important to us.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers’ information about our policies and practices relating to the management of personal information.
We will only retain personal information for as long as necessary for the fulfillment of those purposes.